Refund Policy

Site Work Hub does not run a checkout, cart, or download store on this website. There is therefore nothing to refund for a click on these pages, including the “Get it from Veve” navigation control, which does not sell Site Work Hub software.

When a collector later agrees by email or telephone to paid handbook work—edition reading, serial-band charts, drop-history notes, variant walkthroughs, or a collector session—the following policy applies to that off-site arrangement.

If we have not yet started the briefing, you may cancel by email and we will not invoice. If work has started, we bill for time already spent writing or preparing, and we do not invoice the unused remainder. Finished comparison sheets and timelines already delivered are not “returned” because they are informational writing, not boxed goods.

We do not refund third-party collector venues, app stores, or exchanges. If you paid those organisations, their own rules apply.

Disputes about a London-hours session should be raised promptly at info@siteworkhub.click or by post to Level 6, 118 London Wall, London EC2Y 5AS. Telephone +44 20 7946 8700 if you need to flag a billing question quickly.

This policy does not create a shop. It explains courtesy around time-based writing when no payment form exists on the handbook site.